Thrive Counseling Services, LLC, welcomes you! Your journey to better mental health starts here!

“Our philosophy is to assist clients as their guide through therapy.
This is your personal journey and we’re along to help you seek out your own choices.”

Meet the Staff

Thrive Counseling Services, LLC, located in Cheyenne, WY is dedicated to helping people live to their full potential and live healthy productive lives! Learn more about our psychotherapists below!

Laura Kietell, MSW, LCSW, Psychotherapist & Owner at Thrive Counseling Services LLC

Laura Kietell  

Laura is currently not accepting new clients at this time.

MSW, LCSW - Psychotherapist & Owner of Thrive Counseling Services

I utilize a cognitive-behavioral, solution-focused approach with experiential influences. My clinical beliefs stem from the social work model of Person-In-Environment utilizing unconditional positive regard. My interventions match each client where they are at emotionally, physically, and spiritually allowing them to pace the treatment to their comfort level.

I have several years of experience with children and adolescents working as a counselor after obtaining my bachelor’s degree up to becoming a primary therapist upon earning my Master’s degree. Issues addressed; grief and loss, attachment and abandonment, trauma, anger management, eating disorders, dissociative disorders, social skills, self-esteem, bullying, stress management, relationships, and parenting.”

  • ART Certified (Accelerated Resolution Therapy), April 2018
  • Licensed Clinical Social Worker, WY-575
  • University of Denver, MSW 2003
  • Colorado State University, BA Social Work, 1996
  • University of Phoenix, Human Resource Mgt Certificate, 2000

Professional training includes self-harm, substance abuse, eating disorders, suicidality, homicidality, sexual abuse, families facing multiple problems, PTSD, and personality disorders, trauma. I work with preteens through elderly. ART is similar to EMDR, please learn more from the ART website.

Laura Kietell, MSW, LCSW, Psychotherapist & Owner at Thrive Counseling Services LLC

Sarah Isaack

Clinical Manager

Sarah is a Licensed Professional Counselor (LPC) in Wyoming and has a Master of Science in Mental Health Counseling from Walden University. Sarah has nine years of experience as a counselor and has worked in various settings such as inpatient, residential, intensive outpatient, and outpatient treatment services. Sarah has provided mental health services to children, adolescents, and adults through individual, couples, and family counseling. Sarah has experience working with anxiety, depression, stress management, burnout, trauma, relationships, self-esteem, and life purpose.

Sarah utilizes an eclectic approach to counseling to tailor treatment to each client’s specific needs and utilizes techniques such as Cognitive Behavioral Therapy (CBT), Motivational Interviewing, Eye Movement Desensitization and Reprocessing (EMDR), Solution-Focused, and Mindfulness-
Based Therapies. Sarah believes in providing clients with the tools and resources to become the best version of themselves in a safe and nonjudgmental environment. Sarah also believes in helping empower clients to see the best version of themselves and providing support through life’s difficult obstacles.

  • Licensed Professional Counselor (LPC) – #1607
  • Master of Science in Mental Health Counseling – Walden University, 2014
  • Bachelor of Arts in Psychology, Cross-Cultural, and Organization Communications – Jamestown
    College, 2010
  • Eye Movement and Desensitization Reprocessing (EMDR) Practitioner – EMDR Institute, 2017


Heather Coughenour, Psychotherapist at Thrive Counseling Services LLC

Heather Coughenour

    PCSW - Psychotherapist

    Heather is a Provisional Clinical Social Worker Student. Heather has been dedicated to supporting local community members as well as assisting people in creating and developing joy in their lives. Heather has experience in individual, couples, teens and children therapy. She has also many years expierence as a case manager for a local non-profits within our great Cheyenne community.

    Heather has a sincere passion for helping individuals to find ways to work through and understand their problems utilizing Psychotherapy, Cognitive-behavioral therapy, Interpersonal therapy, Psychodynamic therapy, and Mindfulness-based therapy. Heather thrives in the solution focused model of treatment assisting clients with problem solving.

    • PCSW-1077
    • Arizona State University, Master of Social Work – Graduated December 2022 and joined the thrive team as a part time Psychotherapist
    • University of Wyoming, BS Psychology, 2018
    Heather Coughenour, Psychotherapist at Thrive Counseling Services LLC

    Cecelia Bay

      PCSW - Psychotherapist

      Cecelia is a Provisional Clinical Social Worker with a rich educational background and practical experience in the field of social work. She has dedicated her career to understanding and addressing the complex needs of individuals through a person-centered, purpose-driven approach. With a strong belief in the power of individual experiences to shape perceptions and impact mental health, Cecelia is committed to empowering her clients to be the experts of their own lives. Her therapeutic practice is characterized by a compassionate and inclusive approach, making her a valued member of the Thrive Counseling Services team.

      • Provisional Clinical Social Worker, specializing in individual, family, and group therapy.
      • Bachelor of Science in Sociology, Northern Arizona University.
      • Graduate Degree in Social Work, Arizona State University.
      • Experienced in Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), Psychoeducation, and Trauma-Focused therapies.
      • Focused on creating a safe and welcoming environment for clients dealing with trauma, anxiety, depression, and eating disorders.
      Kyrsten Daniels, Psychotherapist at Thrive Counseling Services LLC

      Samantha Cowper Accepting Clients Starting 2/9/2024

        PCSW - Psychotherapist

        Samantha is a provisionally licensed counselor with a Bachelor of Arts Degree in Special/
        Elementary Education from the University of Wyoming and a Master of Science Degree in
        Mental Health Counseling from Capella University. Samantha has practiced in a clinical setting for over a year; providing mental health services to children, adults and families.

        Samantha has a wide variety of experience working with clients with anxiety, depression,
        personality disorders, substance abuse/alcohol use and developmental disabilities. She also
        has experience working with individuals who have experienced the effects of trauma. Samantha believes in the body and mind connection and uses approaches that target this connection. She utilizes a cognitive behavior approach as well as mindfulness techniques to help regulate the central nervous system.

        Samantha uses a client-centered humanistic approach, creating an environment where clients feel safe and comfortable. She hopes to help clients find more adaptive habits and strategies that lead to a more meaningful and fulfilling life.


        University of Wyoming: Bachelor of Arts Degree in Special/Elementary Education

        Capella University: Master of Science Degree in Mental Health Counseling

        Provisional Licensure

        Clinical Experience: She has over a year of experience in a clinical setting, providing mental health services to children, adults, and families. This experience is essential for both licensure and professional competency.

        Specialized Experience: Samantha has worked with clients with a variety of conditions such as anxiety, depression, personality disorders, substance abuse, alcohol use, and developmental disabilities. She also has experience with individuals affected by trauma.

        Therapeutic Approaches: She utilizes cognitive behavior therapy and mindfulness techniques, indicating specialized training or proficiency in these therapeutic methods.

        Mary Miller, Psychotherapist at Thrive Counseling Services LLC

        Mary Miller

          Master’s Candidate Intern/ Psychotherapist

          I am currently pursuing a Master’s in Social Work at Arizona State University. My clinical beliefs are rooted in the social work perspective, emphasizing a holistic approach. I am committed to meeting clients where they are—emotionally, spiritually, and socially—and collaborating with them to reach their desired outcomes. Life can be challenging, and at times, we all need guidance to navigate its complexities. I am passionate about assisting individuals and have amassed several years of experience in social work, helping people find their way through challenges. I employ evidence-based practices such as Cognitive Behavioral Therapy, Exposure Therapy, Motivational Interviewing, and psychoeducation to support clients in their problem-solving journey.


          Currently pursuing a Master’s in Social Work at Arizona State University.

          Kyrsten Daniels, Psychotherapist at Thrive Counseling Services LLC

          Jeremy D. Bay, MS

            Group Psychotherapist

            Jeremy brings over two decades of dedicated service from the United States Navy to his role as a provisionally licensed professional counselor. A native of Cheyenne, WY, he returns with a specialized graduate degree in Military and Emergency Responder Psychology from the Colorado State University System. Jeremy’s approach to therapy is deeply person-centered, valuing the unique stories and experiences of each individual. His belief is rooted in the power of narrative to influence well-being and treatment outcomes. With a focus on helping clients navigate life’s challenges, Jeremy is adept at working with individuals, couples, and families, offering significant cultural competency in military and veteran communities, emergency responders, and geek culture. His commitment to mental health and well-being is driven by a sincere desire to provide a space where people feel heard and supported in achieving their goals.

            Jeremy’s extensive background, combined with his professional and personal experiences, equips him to offer empathetic, effective counseling tailored to the diverse needs of his clients. His therapy approach is designed to empower individuals to navigate their paths toward recovery and resilience, ensuring they have the support needed to move forward in life.

            • Master of Military and Emergency Responder Psychology, Colorado State University System, January 2024.
            • Bachelor of Science in Human Services, Colorado State University System, 2020.
            • Associate of Science in Military Studies, Hawaii Pacific University, 2008.
            • Provisional Professional Counselor, WY #1445, supervised by John Steinbaugh, LMFT, #211.
            • Areas of specialization include person-centered therapy with a particular focus on military and veteran communities, emergency responders, and understanding geek culture.


            Dixie Gannon, Office Manager at Thrive Counseling Services LLC

            Dixie Gannon 

            Office Manager

            Dixie works for us running the front end of the office. She is the first person you will see and likely interact with when contacting our office! Dixie is a friendly, fun and upbeat person to have in the office. She can assist with payments, scheduling and any other questions you may have.

            Dixie enjoys spending time with her husband, gardening, and listening to live music. She has lived in Cheyenne for many years and enjoys the life she has established for her and her family.

            Ann Boulter, Office Assistant & Billing Clerk at Thrive Counseling Services LLC

            Ann Boulter

            Office Assistant/ Billing Clerk

            Ann works for us assisting in the accuracy of maintaining client files, end-of-month billing cycles and other related office duties. Ann moved here from Colorado and is adapting to “the Great Outdoors” and the windy conditions we have! Ann enjoys hiking, traveling and is a self-described “foodie.”

            Lillian Isom, Part Time Clerk at Thrive Counseling Services LLC

            Lillian Isom

            Part-Time Clerk

            Lillian serves as our part-time clerk, and you may encounter her during your visits to our office. On certain days, you’ll find her assisting with various tasks, from making copies to filing and organizing. Lillian is known for her friendly demeanor, helpful nature, and strong work ethic. In her leisure time, she indulges in crafting, playing games, and cherishing moments with loved ones.

            Additional Office Support

            Ann Boulter, Office Assistant & Billing Clerk at Thrive Counseling Services LLC

            Briana Weaver

            Biller – 1099 Contractor

            Hello! My name is Briana and I am the owner of Clean and Serene Billing. I am a sole independent biller. I have a passion for my work and oddly enough enjoy what I do, it feels meaningful and allows me to remain focused. So I decided about a year ago to expand in order to fulfill full time hours. This grew into more than I imagined, and my passion for billing has additionally grown. I have 8+ years experience as a biller for mental health. I am always happy to help all of our clients with any insurance questions or needs they have. I am a mom of 2 boys that I also homeschool! I love watching sports, staying active and busy, and helping others. I can be reached at

            Willow Kietell, Therapy Dog at Thrive Counseling Services LLC

            Willow Kietell

            Office/ Therapy Dog

            Willow is a “Bug,” which is a mix between a Boston Terrier and a Pug. She has been coming to Thrive as an office/therapy dog since the age of 10 weeks. Willow was born in September 2019 and she loves to visit with people all day long! She may even get excited and ask for you to play with her! Willow has earned her Canine Good Citizen certificate and she loves her job! She will greet you when you enter the office and often will walk with you to the door on your way out! She loves back scratches and belly rubs and will often try to give you a thousand kisses!